Greets and escorts customers, answers enquiries, manages bank hall queues and counters, promotes automated banking, and refers customers to frontline sales staff to improve service experience. Requires a diploma, at least one year of customer service experience, and Chinese, English and Putonghua.
Core skills
customer serviceclient greeting and escortingenquiry handlingbank hall queue and counter managementautomated banking promotioncustomer needs assessment
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