Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract
Hong KongOperations
About the role
FinEx AI summary
This role serves customers and agents by addressing enquiries, requests, complaints, and MCV verifications, following operational procedures. The ambassador manages and resolves customer problems, handles special policy requests, and collaborates with departments for one-stop service. Responsibilities also include case monitoring, quality service improvements, and mentoring team members.