Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract
Hong KongOperations
About the role
FinEx AI summary
Serve customers and agents at AIA's Wealth Select and Customer Service Centres, handling enquiries, requests, complaints, and MCV verifications. Ensure compliance with procedures and regulatory requirements while resolving customer issues and supporting case monitoring. Coach team members and contribute to service improvement.
Core skills
Life InsuranceCustomer ServiceComplaint HandlingMCV VerificationPolicy AdministrationRegulatory Compliance
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