SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO
Hong KongOperations
About the role
FinEx AI summary
Provides customer service and support in a consumer banking contact centre, handling inquiries, requests and complaints. Collaborates with cross-functional teams, escalates complex issues, maintains records and contributes to process improvements. Requires at least three years of customer service or contact centre experience.
Core skills
Customer ServiceCommunicationProblem SolvingContact Centre OperationsDecision MakingCross-functional Collaboration
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