Customer Service Representative, Citi Contact Center
Hong KongOperations
About the role
FinEx AI summary
Frontline contact center role handling about 60 inbound customer calls daily across Citi's product lines. Supports the sales team with research, reporting, and compliance guidance, and administers compliance procedures and control systems. Requires HKSI Paper 1, 7, and 8 eligibility and rotational shift availability.
Core skills
HKSI Paper 1HKSI Paper 7HKSI Paper 8Securities regulationsInsurance regulationsLending regulations
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