About the role
FinEx AI summary
This part-time contact centre role handles outbound calls and follow-up activities to meet operational and compliance requirements. It coordinates internal and external parties for case resolution and documentation, and supports customer servicing, operational quality, ad hoc assignments and CCC projects.
Core skills
Call center operationsOutbound call handlingCustomer case resolutionCoordination with internal and external partiesMicrosoft Office proficiencyBilingual communication in English and Chinese