Manager, Operational Excellence & Governance - Branch Distribution & Services
Kwun Tong DistrictOperations
About the role
FinEx AI summary
Drive operational excellence by formulating branch policies for operations, investment selling, and account opening, and lead end-to-end system enhancements and UAT. Manage project budgets, refine service workflows, maintain operating manuals, and investigate operational incidents with root-cause analysis. Serve as SME bridging internal departments and frontline staff.
Core skills
branch operationspolicy developmentsystem enhancementsUATincident managementroot cause analysis
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