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The Bank of East Asia, Limited

Manager, Operational Excellence & Governance - Branch Distribution & Services

Kwun Tong DistrictOperations

About the role

FinEx AI summary

Drive operational excellence by formulating branch policies for operations, investment selling, and account opening, and lead end-to-end system enhancements and UAT. Manage project budgets, refine service workflows, maintain operating manuals, and investigate operational incidents with root-cause analysis. Serve as SME bridging internal departments and frontline staff.

Core skills

branch operationspolicy developmentsystem enhancementsUATincident managementroot cause analysis

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