About the role
FinEx AI summary
Oversee AI platforms monitoring voice and phone chats for compliance and script usage, and convert AI insights into coaching plans for Customer Service Officers. Support AI model development such as speech-to-text and keyword detection, and integrate tools into QA workflows. Streamline team workflows through Excel automation to reduce manual handling and errors.
Core skills Quality Assurance Contact Centre AI Monitoring Speech-to-Text Keyword Detection Excel
Role details
Work style On-Site
Posted 29 Sep 2026
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