About the role
FinEx AI summary
The role focuses on executing customer experience and relations strategy, incorporating AI-powered capabilities and cross-functional programs. It involves automating complaint management and customer feedback loops, driving operational transformation, and collaborating across teams to improve efficiency and service quality.
Core skills Customer experience (CX) strategy Customer relationship management AI-powered customer experience capabilities Complaint management Process automation Customer feedback loop design
Role details
Work style On-Site
Posted 11 Oct 2026
Operations
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AVP/Sr Assoc, Complaint Management, Institutional Banking Group
DBS Bank (Hong Kong) Limited
Hong Kong · HK$50,000–70,000/mo (AI-estimated)
Operations
↗
VP - Customer Onboarding Team Leader
DBS Bank (Hong Kong) Limited
Hong Kong · HK$60,000–80,000/mo (AI-estimated)
Operations
↗
Officer, Specialist, Operations, Global Financial Market Operations
DBS Bank (Hong Kong) Limited
Hong Kong · HK$14,500–18,500/mo (AI-estimated)
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