HSBC

Senior Wealth and Personal Banking Executive - Contact Centre and Remote Channel

Kowloon City, Hong Kong SAROperations

About the role

FinEx AI summary

Senior Wealth and Personal Banking Executive role in HSBC's Retail Bank and Wealth contact centre, serving top-tier customers via inbound calls and digital service channels. Responsibilities include resolving enquiries, analysing customer needs, and recommending financial products and services. The role is performance-driven with training and career progression support.

Core skills

inbound call handlingdigital channel customer servicecustomer enquiry resolutionprofessional written communicationactive listeningcustomer needs analysis

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