This role assists the Manager in supervising Prudential's customer service counter team. It handles escalated customer enquiries, coaches team members, monitors service KPIs, supports new initiatives, and prepares management reports. Requires a university degree and IIQE Papers.
Core skills
Customer serviceTeam supervisionCoaching and developmentEscalated case handlingKPI monitoring (wait time, handling time, CSAT, NPS)Management reporting
Similar roles
More live opportunities matched by discipline and skills.