Assistant Manager, Customer Service Center (Face-to-Face)
Hong KongOperations
About the role
FinEx AI summary
Oversees a face-to-face Customer Service Center team, supporting the manager and handling escalated customer enquiries. Responsible for coaching staff, monitoring service KPIs such as wait time, handling time, CSAT and NPS, and managing rosters/resources. Also helps implement new initiatives and training.
Core skills
customer service operationsface-to-face customer serviceteam supervisionescalated case handlingcoaching and staff developmentperformance KPI monitoring
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