Contract Officer, Customer Contact Centre (Hotline & Live Chat, 12 months contract)
Hong KongOperations
About the role
FinEx AI summary
Prudential is hiring a contract Customer Contact Centre Officer to provide service via hotline, live chat, and digital channels. The role handles insurance product enquiries, arranges follow-ups, resolves feedback, supports self-service initiatives, and participates in training.
Core skills
Customer service via hotlineLive chat supportDigital servicingContact centre operationsLife and health insurance productsHandling customer enquiries
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