Customer Experience Manager (Quản lý Trải nghiệm Khách hàng)
Thành phố Hồ Chí MinhOperations
About the role
FinEx AI summary
The role fosters a customer-centric culture by mapping customer journeys to identify and implement improvements. It leads journey mapping projects with input from data, research, and business teams, and turns journey insights into actions. The aim is to enhance touchpoints and drive customer satisfaction and loyalty.