Handles customer enquiries and complaints on insurance policy operations including underwriting, policy owner service and claims. Provides phone, email and live chat support for Hong Kong customers, makes outbound follow-up calls, logs activities, and advises CSRs. Works with business partners to resolve issues and meets quality, compliance and productivity targets.
Core skills
phone, email, and live chat customer supportinsurance policy operationsunderwritingpolicy owner serviceclaims handlingcomplaint handling
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