Senior Officer, Contact Centre (Licensed), Consumer Banking
Hong KongOperations
About the role
FinEx AI summary
First point of contact for customers via phone, email, chat and social media, providing one-stop service on product enquiries, securities trading orders, IPO applications and consumer banking products. Meets scorecards for call volume, service level and customer satisfaction while ensuring risk control and compliance. No sales target required.
Core skills
securities tradingIPO applicationscredit cardsconsumer banking productscustomer servicecall centre
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