Assistant Vice President, Contact Centre, Consumer Banking Group Operations
Hong KongOperations
About the role
FinEx AI summary
First point of contact for consumer banking customers via phone, email, chat and social media, handling product enquiries, securities trading orders and IPO applications. Meets scorecards for call volume, service level and satisfaction while supporting cross-buy initiatives. No sales target required.
Core skills
Customer ServiceSecurities TradingIPO ApplicationsCredit CardsConsumer Banking ProductsLive Chat Support
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