WeLab Bank - Senior Customer Service Officer 高級客戶服務主任 (Non‑Sales • Fresh Graduates Welcome)
Hong Kong, Hong Kong SAROperations
About the role
FinEx AI summary
Handles customer enquiries by phone and email, investigates and resolves complaints, escalates issues to the team head when needed, and assesses customer issues. The role is non-sales and welcomes fresh graduates.
Core skills
Customer serviceComplaint investigation and resolutionPhone and email communicationCustomer issue assessmentEscalation managementProblem-solving
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