Senior Officer / Officer, Customer Contact Centre (Hotline)
Hong KongOperations
About the role
FinEx AI summary
Prudential seeks a Senior Officer or Officer for its Customer Contact Centre to handle hotline enquiries on life and health insurance products. The role resolves complaints, arranges follow-ups, handles escalations, and supports junior team members. Requires five years of customer service/call centre experience and IIQE Papers 1, 3 and 5.
Core skills
Customer serviceCall centre operationsLife and health insurance productsIIQE Papers 1, 3 and 5Microsoft OfficeWritten and spoken English and Chinese (including Putonghua)
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