About the role
FinEx AI summary
Supports the CX Lead to institutionalise customer experience and drive journey improvement projects through cross-functional collaboration to uplift NPS. Leads the digital customer experience and AI agenda, setting strategy and roadmap for myPrudential and key digital touchpoints.
Core skills Customer Experience Customer Journey Mapping NPS Digital Customer Experience AI Personalisation
Role details
Work style On-Site
Posted 7 Oct 2026
Operations
↗
Senior Manager, Client Experience and Service Design, Asia
Sun Life Financial, Inc.
Hong Kong · HK$65,000–80,000/mo (AI-estimated)
Operations
↗
Part-time Customer Service Representative (6-month contract)
AXA Hong Kong and Macau
Causeway Bay, Wan Chai District · HK$15,000–18,000/mo (AI-estimated)
Operations
↗
Customer Service Officer/ Senior Officer, Customer Engagement
FWD Insurance
Hong Kong - FWD Tower · HK$16,000–22,000/mo (AI-estimated)
More jobs at Prudential Hong Kong · More insurance jobs in Hong Kong · All Hong Kong finance roles FinEx Careers is an independent job board , published by the Financial Executive Club in Hong Kong. We are not affiliated with Prudential Hong Kong and we are not the employer for this role. It was published on Workday. Applications are made through the employer's own process, never through us.
Read our privacy notice or how this index is built .