Customer Service Officer/ Senior Officer, Customer Engagement
Hong Kong - FWD TowerOperations
About the role
FinEx AI summary
Handle customer, advisor and partner enquiries across hotline, email, fax and live chat regarding life insurance and group medical products. Conduct inbound and outbound calls, resolve complaints, and deliver one-stop service to strengthen customer relationships. Work shift-based hours including alternative Saturday mornings.
Core skills
Customer ServiceLife InsuranceGroup Medical ProductsHotline ServiceEmail SupportLive Chat Support
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